TY  - BOOK
AU  - Born, Gary
TI  - Process management to quality improvement, the way to design document and re-engineer business systems
SN  - 0-471-94283-9
U1  - 658.562 BOR'P 
PY  - 1994///
CY  - NEWYORK
PB  - JOHN WILEY
KW  - PRODUCTION MANAGEMENT QUALITY CONTROL PROCESS CONTROL
ER  -