TY  - BOOK
AU  - Ross, J.E
TI  - Encyclopedia of Total Quality Management: Total Quality Management; Text,Cases and Readings
SN  - 81-7514-012-7
U1  - 658.562 ENC 
PY  - 1998///
CY  - NEWN DELHI
PB  - ST.LUCIE Press
KW  - Total Quality Management; Text,Cases and Readings
ER  -