TY  - BOOK
AU  - Lamprecht, James L
TI  - Iso-9000 and the service sector a critical interpretation of the 1994 revisions
SN  - 0-87389-313-1
U1  - 658.562 LAM'I 
PY  - 1994///
CY  - ASQC QUALITY PRESS
KW  - QUALITY ASSURANCE MANAGEMENT QUALITY CONTROL MANAGEMENT SERVICE INDUSTRIES QUALITY CONTROL
ER  -