TY  - BOOK
AU  - Maslansky,Michael
TI  - The language of trust: selling ideas in a world of skeptics 
SN  - 9780735204751
AV  - HF5718 .L369 2010
U1  - 658.45 
PY  - 2010///
CY  - New York
PB  - Prentice Hall Press
KW  - Business communication
KW  - Trust
KW  - Interpersonal communication
KW  - Customer relations
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy1101/2009053933-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy1101/2009053933-b.html
ER  -