Fletcher, Shirley <br/><br/>
Handbook of quality and competence / 
Shirley Fletcher 
 - New Delhi :  Crest Publishing House,  2005. 
 - 119 p. ;  25 cm. 
<br/><br/><label>ISBN: </label>8124205477 
<br/><br/><label>Dewey Class. No.: </label>658.3124  / FLE