TY - BOOK AU - Harkins,Philip J. TI - Powerful conversations: how high impact leaders communicate T2 - McGraw Hill Education -- Business Classics SN - 9781260019629 (alk. paper) AV - HD30.3 .H3713 2017 U1 - 658.45,HAR 23 PY - 2017///] CY - New York PB - McGraw-Hill Education KW - Communication in management KW - Leadership KW - Communication in organizations N1 - The discipline of powerful conversations (Page-1),Powerful conversations and high-impact leaders (Page-3),The structure and impact of powerful conversations (Page-19),The types of powerful conversations (Page-43),The swamp : getting into and out of bad conversations (Page-59),Difficult conversations (Page-73),Powerful conversations in practice (Page-90),Powerful conversations and trust (Page-91),The agenda for change (Page-109),Passionate champions (Page-123),Retaining great people (Page-135),The voice of leadership (Page-149),Appendix a powerful conversations toolbox (Page-161). ER -