Capezio, Peter  <br/><br/>
Taking the Mystery Out of TQM:  a practical guide to total quality management / 
Peter Capezio & Debra Morehouse 
 - USA,  Book Mart Press,  1993. 
 - xii, 290p. ;  Paperback,  23cm. 
<br/><br/><label>ISBN: </label>1564141055 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / CAP