@book{594001,
	author = {Kratzer, Thomas A.},
	title = {Quantitative survival guide for operations management /},
	publisher = {Wiley,},
	year = {c2005.},
	address = {U.S.A  :},
	url = {http://www.loc.gov/catdir/enhancements/fy0627/2005295645-d.html}
}