00353nam a22001337a 4500020001800000040000900018082001600027100002100043110005600064245002300120250001600143260003700159650002300196  a9780070078062  cNUST  a658.562 QUA  aGitlow, Howard S  aOppenheim, Alan J. Oppenheim, Rosa. Levine, David M  aQuality Management  a3rd Edition  aMc Graw Hill:bNew Dehli,c2009.  aQuality Management