00315nam a2200097Ia 4500008004100000082001800041100002200059245007200081260004600153300001800199230907s9999||||xx |||||||||||||| ||und||  a658.4013bPAR  aParmenter, David. 0aKey performance indicators for government and non profit agencies :  aJohn Wiley & Sons,bHoboken, N.J. :c2012  axxi, 309 p. :