Goulston, Mark; Ferrazzi, Keith <br/><br/>
Just listen :  discover the secret to getting through to absolutely anyone / 
by Mark Goulston and Keith Ferrazzi 
 - New York:  American Management Association;  2010. 
 - 234p. 
<br/><br/> PB 
<br/><br/><label>ISBN: </label>9780814436479 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication<br/>Business communication
<br/><br/><label>Dewey Class. No.: </label>650.13  / GOU