TY  - BOOK
AU  -  Goulston, Mark; Ferrazzi, Keith
TI  - Just listen: discover the secret to getting through to absolutely anyone 
SN  - 9780814436479
U1  - 650.13 
PY  - 2010///
CY  - New York
PB  - American Management Association
KW  - Interpersonal communication
KW  - Business communication
ER  -