Total quality management : text, cases, and readings - Ross, Joel E. (Boca Raton, Fla. : St. Lucie Press, 1999)
http://www.amazon.com/Total-Quality-Management-Readings-Edition/dp/157444266X/ref=sr_1_1?ie=UTF8&qid=1409834285&sr=8-1&keywords=157444266X
Includes bibliographical references and index.
Keywords: Total quality management. -- MIS; Total quality management -- Case studies