00346nam a22001097a 4500020001800000040000900018082001800027100001900045245006400064260004400128650006400172  a9788120321731  cNust  a658.4034bHAN  aMark D. Hanna   aIntegrated operations management Adding value for customers  aNew Delhi:bPrentice Hall India,c2001.  aIntegrated operations management Adding value for customers