@book{62242,
	author = {Smith, Steve},
	title = {Solve that problem! : readymade tools for continuous improvement},
	publisher = {Kogan Page Limited,},
	year = {c1997.},
	address = {London :},
	url = {http://www.amazon.com/Solve-That-Problem-Techniques-Improvement/dp/0749424826/ref=sr_1_1?s=books&ie=UTF8&qid=1420447409&sr=1-1&keywords=0749424826}
}