01138cam a2200301 a 4500 2617239 NUST - PNEC 20170116181045.0 981014s1999 wiua b 001 0 eng 98043101 0873894456 DLC LIBRARY DLC HF5415.157 .S62 1999 658.562 SIL Silverman, Lori L., 1958- Critical shift : the future of quality in organizational performance / Lori L. Silverman with Annabeth L. Propst. Milwaukee, Wis. : ASQ Quality Press, c1999. xxvi, 294 p. : ill. ; 24 cm. Includes bibliographical references (p. 265-280) and index. Quality of products MIS Quality assurance Management. Organizational effectiveness. Propst, Annabeth L., 1950- Table of Contents http://lcweb.loc.gov/catdir/toc/98043101.html http 7 cbc orignew 1 ocip 19 y-gencatlg ddc BK 68214 68214 0 0 ddc 0 0 PNEC PNEC WING-B 0000-00-00 0 658.562 SIL PNECLIB-027887 2015-09-23 0000-00-00 BK