@book{69145,
	author = {Lesikar, Raymond Vincent. and Flatley, Marie Elizabeth.},
	title = {Basic business communication :},
	publisher = {McGraw-Hill/Irwin,},
	year = {c2005.},
	address = {Boston :},
	edition = {10th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0702/2003068612-t.html}
}