@book{69627,
	author = {Wilson, Lawrence A.,},
	title = {Eight-step process to successful ISO 9000 implementation :},
	publisher = {ASQC Quality Press,},
	year = {c1996.},
	address = {Milwaukee, Wis. :},
	url = {http://www.loc.gov/catdir/toc/fy0712/95036252.html}
}