TY  - BOOK
AU  - Blazey, Mark L.
TI  - Insights to performance excellence 1999 : An inside look at the 1999 Baldridge Award criteria
SN  - 0873894618
U1  - 658.56207973 BLA 
PY  - 1999///
KW  - Malcolm Baldrige National Quality Award	
KW  - IME
ER  -