@book{71357,
	author = {Desai, R. K. },
	title = {Business communication},
	publisher = {Ritu publications ;},
	year = {c.2015.},
	address = {Jaipur :},
	edition = {1st ed.},
	url = {http://www.bagchee.com/books/BB92580/business-communication/}
}