Besterfield, Dale H. <br/><br/>
Total quality management 
Dale H. Besterfield 
 - Fourth Edition 
 - South Asia  Dorling Kindersley   c.2015 
 - 596 p. 
<br/><br/><label>ISBN: </label>9789332534452 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control--MIS
<br/><br/><label>Dewey Class. No.: </label>658.5 BES