TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management
SN  - 9789332534452
U1  - 658.5 BES 
PY  - 2015///
CY  - South Asia
PB  - Dorling Kindersley 
KW  - Quality control
KW  - MIS
UR  - http://www.amazon.com/Total-Quality-Management-PB-Besterfield/dp/9332534454/ref=sr_1_1?s=books&ie=UTF8&qid=1454488492&sr=1-1&keywords=9789332534452
ER  -