@book{7477,
	author = {Carr, Houston H., and Snyder, Charles A.},
	title = {The management of telecommunications: business solutions to business problems enabled by voice and data},
	publisher = {McGraw-Hill,},
	year = {c2003.},
	address = {Boston :},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/toc/mh031/2002071850.html}
}