TY  - GEN
AU  - Burlton,Roger T.
TI  - Business process management : profiting from process : profiting from process 
SN  - 0672320630
PY  - 2001///
CY  - New Delhi
PB  - Teahmedia
KW  - Industrial management
KW  - Project management
KW  - Business
N1  - Includes index
ER  -