@book{9933,
	author = {Robbins, Stephen P., and Hunsaker, Phillip L.},
	title = {Training in interpersonal skills: TIPS for managing people at work},
	publisher = {Prentice Hall,},
	year = {c2003.},
	address = {Upper Saddle River, N.J. :},
	edition = {3rd ed.}
}