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The quality library :a guide to staff-driven improvement, better efficiency, and happier customers(E-BOOK) Sara Laughlin and Ray W. Wilson.

by Laughlin, Sara | Wilson, Ray W.

Publisher: Chicago : American Library Association, 2008Availability: Items available for loan: Military College of Signals (MCS)Call number: 025.1 LAU (1).
The customer is always right! : thought provoking insights on the importance of customer satisfaction from today's business leaders / Armen J. Kabodian.

by Kabodian, Armen J.

Publisher: [S.l.] : Harvard Business School Pr, 1996Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: Central Library (CL)Call number: 658.8342 KAB (1).
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