NUST Institutions Library Catalogue

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Secret service (E-BOOK) hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.

by DiJulius, John R.

Publisher: New York : AMACOM, c2003Availability: Items available for loan: Military College of Signals (MCS)Call number: 658.812 JON (1).
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The quality library :a guide to staff-driven improvement, better efficiency, and happier customers(E-BOOK) Sara Laughlin and Ray W. Wilson.

by Laughlin, Sara | Wilson, Ray W.

Publisher: Chicago : American Library Association, 2008Availability: Items available for loan: Military College of Signals (MCS)Call number: 025.1 LAU (1).
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Telecommunications quality of service management :from legacy to emerging services -(E-BOOK) Antony Oodan ... [et al.].

by Oodan, A. P | Institution of Electrical Engineers.

Edition: [New ed.] / Antony Oodan ... [et al.] Publisher: London : Institution of Electrical Engineers, c2003Online access: Publisher description | Table of contents only Availability: Items available for loan: Military College of Signals (MCS)Call number: 384.043 OOD (1).
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The customer is always right! : thought provoking insights on the importance of customer satisfaction from today's business leaders / Armen J. Kabodian.

by Kabodian, Armen J.

Publisher: [S.l.] : Harvard Business School Pr, 1996Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: Central Library (CL)Call number: 658.8342 KAB (1).
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Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.

by Rust, Roland T | Zahorik, Anthony J | Keiningham, Timothy L.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : HarperCollins College Publishers, c1996Availability: Items available for loan: Central Library (CL)Call number: 658.8 RUS 1996 (1).
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People and culture in construction : a reader / edited by Andrew Dainty, Stuart Green and Barbara Bagilhole.

by Dainty, Andrew | Green, Stuart, 1958- | Bagilhole, Barbara, 1951-2015.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London ; New York : Taylor & Francis, 2007Online access: Table of contents only Availability: Items available for loan: School of Civil and Environmental Engineering (SCEE)Call number: 338.47624 (1).
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Air mail : letters from the world's most troublesome passenger / Terry Ravenscroft.

by Ravenscroft, Terry.

Material type: Text Text Publisher: London : Michael O'Mara Books Ltd., c2007Availability: Items available for loan: Central Library (CL)Call number: 826.92 RAV (1).
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The future of competition : co-creating unique value with customers / C.K. Prahalad, Venkat Ramaswamy.

by Prahalad, C. K | Ramaswamy, Venkatram.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, Mass. : Harvard Business School Pub., c2004Online access: Table of contents Availability: Items available for loan: Central Library (CL)Call number: 658.4 PRA (1).
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Building the value machine : transforming your business through collaborative customer partnerships / Peter Cheverton.

by Cheverton, Peter.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London ; Philadelphia : Kogan Page, 2010Online access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Central Library (CL)Call number: 658.4 CHE (1).
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Supply chain management : strategy, planning and operation / Sunil Chopra, Dharam Vir Kalra

by Chopra, Sunil, 1960- [author.].

Edition: 7th Edition.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Malaysia; Pearson Education, 2020Availability: Items available for loan: Central Library (CL)Call number: 658.7 CHO (1).
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