The real value of training . measuring and analyzing business outcomes and the quality of ROI . Ron Drew Stone.
Material type:
TextPublisher: New York . McGraw-Hill, 2011Description: xvii, 302 p. : ill. ; 25 cmISBN: 9780071759977 (alk. paper); 0071759972 (alk. paper)Subject(s): Stone, Ron Drew | Performance standards | Rate of return | Personnel managementDDC classification: 658.3124 LOC classification: HF5549.5.P35 | S75 2011| Item type | Current location | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds |
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Book
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Central Library (CL) | Central Library (CL) | NFIC | General Stacks | 658.3124 STO (Browse shelf) | Available | NBS9407 |
Hard Cover
Includes bibliographical references (p. 289-290) and index.
Talking about performance results -- Stone's measurement and roi process : a view from above -- Begin on the right foot : partner to create a measurement strategy -- Collect relevant performance data -- Analyze results and adjust for causal influence -- Analyze and adjust results for sustained impact -- Go / No Go : Assign a Monetary Value to Business Outcome Data -- Calculate the fully-loaded cost of the solution design -- Calculating the return on investment and assessing the quality of ROI -- Measuring the contribution of solutions : alternatives to ROI -- Communicate the results -- Opportunity forecasting : predicting performance improvement and ROI.
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