NUST Institutions Library Catalogue

Interpersonal skills at work (E-Book) John Hayes

By: Hayes, JohnPublisher: New York, N.Y. : Routledge, 2002Edition: 2. edDescription: xxiii, 306 sISBN: 0-415-22775-5 (inb.); 0-415-22776-3 (hft.)Subject(s): Communication | F�retagsledning | F�rhandlingsteknik | Icke-verbal kommunikation | Interpersonal relations | Kommunikation | Kompetensutveckling | Negotiation | Nonverbal communication | Personnel management | Yrkesskicklighet | E-BookDDC classification: 658.45
Contents:
The nature of interpersonal skills: a historical perspective 1 Developing interpersonal skills: a micro-skills approach 19 Awareness of self and others and the development of interpersonal competence 32 Listening 48 Listening to non-verbal messages 71 Questioning and the information-getting interview 98 Presenting information to others 130 Helping and facilitating 157 Asserting and influencing 200 Negotiating 224 Working with groups 259 Managing relationships more effectively 291
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Item type Current location Home library Collection Call number URL Status Date due Barcode Item holds
Book Book Military College of Signals (MCS)
Military College of Signals (MCS)
NFIC Link to resource Available MCSEB-2462
Total holds: 0

Rev. ed. of: Interpersonal skills. London : HarperCollins, 1994

The nature of interpersonal skills: a historical perspective 1 Developing interpersonal skills: a micro-skills approach 19 Awareness of self and others and the development of interpersonal competence 32 Listening 48 Listening to non-verbal messages 71 Questioning and the information-getting interview 98 Presenting information to others 130 Helping and facilitating 157 Asserting and influencing 200 Negotiating 224 Working with groups 259 Managing relationships more effectively 291

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