Leading the professionals : how to inspire & motivate professional service teams / Geoff Smith.
Material type:
TextPublisher: London ; Sterling, VA : Kogan Page, c2004Description: viii, 255 p. : ill. ; 24 cmISBN: 0749439963Subject(s): Leadership | Supervision of employees | Employee motivation | Professional employees | Personnel managementDDC classification: 658.4092 LOC classification: HD57.7 | .S648 2004Online resources: Table of contents | Publisher description | Contributor biographical information | Item type | Current location | Home library | Shelving location | Call number | Status | Date due | Barcode | Item holds |
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Book
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Central Library (CL) | Central Library (CL) | Chinese Studies | 658.4092 SMI (Browse shelf) | Available | CL-D-1974 |
Includes bibliographical references (p. [246]-247) and index.
Leadership, management, and self-awareness -- What leaders of professionals do : an overview -- Devoting the time and energy to lead successfully -- Direction : objectives, values, strategy, and change -- Communications : getting the message across, listening and creating the right climate -- Motivation : creating the conditions for outstanding performance -- Coaching : helping team members to get the best out of themselves -- Teamwork : getting the best out of people working together -- Difficulties : resolving poor performance, interpersonal conflicts and crises -- Results : assessing team and individual performance -- Selection : getting the right people into the jobs -- Early days : helping new people to fit in and nurturing trainees -- Leading project teams -- Influencing colleagues and clients -- Leadership exercises.
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