Role-play made easy : 25 structured rehearsals for managing problem situations and dealing with difficult people / Susan El-Shamy.
Material type:
TextSeries: Pfeiffer essential resources for training and HR professionalsPublisher: San Francisco : Pfeiffer, c2005Description: xvi, 285 p. ; 28 cmISBN: 0787975664Subject(s): Employees -- Training of -- Problems, exercises, etc | Role playing -- Problems, exercises, etc | Management -- Problems, exercises, etc | Interpersonal relations -- Problems, exercises, etc | Problem solving -- Problems, exercises, etcDDC classification: 658.3124 LOC classification: HF5549.5.T7 | E424 2005Online resources: Table of contents only | Contributor biographical information | Publisher description
| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Book
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Central Library (CL) | Central Library (CL) | 658.3124 ELS (Browse shelf) | Available | NBS6083 |
Total holds: 0
Includes bibliographical references (p. 279) and index.
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