Customer service over the phone / Stephen Coscia.
Publisher: [S.l.] : Backbeat Books, 1998Edition: 4th edDescription: 132 p. ; 23 cmISBN: 1578200202; 9781578200207DDC classification: 658.812 Online resources: Amazon.com | Amazon customer reviews Summary: Call center managers give this small, easy-to-read book to all their agents. It helps the agents understand how important their job is. It teaches them the best ways to deal with customers. The author has run a busy, large call center for years. This book contains the best customer service ideas, techniques and strategies developed over all those long, hard years. He has handled just about every customer service problem imaginable (and some you don't want to imagine).| Item type | Current location | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | NFIC | General Stacks | 658.812 COS (Browse shelf) | Available | S3H-N-1496 |
Paperback.
Call center managers give this small, easy-to-read book to all their agents. It helps the agents understand how important their job is. It teaches them the best ways to deal with customers. The author has run a busy, large call center for years. This book contains the best customer service ideas, techniques and strategies developed over all those long, hard years. He has handled just about every customer service problem imaginable (and some you don't want to imagine).
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