Assessing business excellence : a guide to self-assessment / Leslie J. Porter, S. J. Tanner.
Publisher: [S.l.] : Butterworth-Heinemann, 1996Description: 278 p. ; 25 cmISBN: 0750624795 (hardcover); 9780750624794 (hardcover)DDC classification: 658.562 Online resources: Amazon.com Summary: A text for those who seek to use Total Quality Management to improve their organization's effectiveness, efficiency and responsiveness. The book introduces the major business excellence and total quality frameworks, compares these frameworks and explores the main approaches to self-assessment.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658.4013 POR (Browse shelf) | Available | NBS863 | ||
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Central Library (CL) | Central Library (CL) | 658.4013 POR (Browse shelf) | Available | NBS862 |
Total holds: 0
A text for those who seek to use Total Quality Management to improve their organization's effectiveness, efficiency and responsiveness. The book introduces the major business excellence and total quality frameworks, compares these frameworks and explores the main approaches to self-assessment.
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