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E-service : 24 ways to keep your customers--when the competition is just a click away / Ron Zemke.

by Zemke, Ron | Connellan, Tom.

Edition: 1st ed. Publisher: [S.l.] : AMACOM, 2000Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: Central Library (CL)Call number: 658.81221 ZEM (1).
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