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Assessing business excellence : a guide to self-assessment / Leslie J. Porter, S. J. Tanner.

by Porter, Leslie J | Tanner, S. J.

Publisher: [S.l.] : Butterworth-Heinemann, 1996Online access: Amazon.com Availability: Items available for loan: Central Library (CL)Call number: 658.4013 POR (2).
Total quality management : text with cases / John S. Oakland ; case study co-author Leslie J. Porter.

by Oakland, John S | Porter, Leslie J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Oxford ; Boston : Butterworth-Heinemann, 1995Online access: Publisher description Availability: Items available for loan: Central Library (CL)Call number: 658.5 OAK (1).
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