000			01740nam a2200301 a 4500
001			ASIN0470931116
005			20170105102929.0
008			140114s2013 xxu eng d
020			_a0470931116 (paperback) _c$70.00
020			_a9780470931110 (paperback)
040			_a0
050	0	4	_aHD42
082	0	4	_a658.4053 _bRAI 2013
100	1		_aRaines, Susan S.
245	1	0	_aConflict management for managers : _bresolving workplace, client, and policy disputes / _cSusan S. Raines.
250			_a1st ed.
260			_a[S.l.] : _bJossey-Bass, _c2013.
300			_a496 p. ; _c25 cm.
490	1		_aThe jossey-bass business & management series.
520			_aConflict Management for Managers takes a theory-to-practice approach, focusing on�commons types of conflicts managers face. �Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into�four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated.
650		0	_aConflict management
650		0	_aCustomer relations
650		0	_aInterpersonal relations
650		0	_aPersonnel management--Psychological aspects
830		4	_aThe jossey-bass business & management series.
856	4	0	_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0470931116/chopaconline-20
942			_2ddc _cBK
999			_c15988 _d15988