000			01617nam a2200265 a 4500
001			ASIN0262610426
005			20170105102931.0
008			140410s1985 xxu eng d
020			_a0262610426 (paperback) _c$10.95
020			_a9780262610421 (paperback)
040			_a0
050	0	4	_aHD5504.A3
082	0	4	_a331.89142 _bKOL 1985
100	1		_aKolb, Deborah M.
245	1	4	_aThe mediators / _cDeborah M. Kolb.
260			_a[S.l.] : _bThe MIT Press, _c1985.
300			_a242 p. ; _c23 cm.
490	1		_aOrganization studies.
520			_aThis is a study of what mediators actually do across agencies. The cases and settings suggest that mediator practice tends to follow predictable patterns in terms of roles, strategies, and relations with the disputing parties. Based on close field observation, Kolbe's s study shows how labor mediators in two government agencies, the Federal Mediation and Conciliation Service and a state agency of conciliation and arbitration, assist parties to resolve their contract disputes. One of the more surprising findings is that the state mediators tended to be "dealmakers," while Federal mediators were "orchestrators." The book also discusses meeting patterns, mediators and spokesmen, and the mistakes and errors in judgment and timing that affect the mediator's ability to aid the parties in the resolution of their disputes.
650		0	_aMediation and conciliation, Industrial
650		0	_aUnited States
830		0	_aOrganization studies.
856	4	0	_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0262610426/chopaconline-20
942			_2ddc _cBK
999			_c16059 _d16059