000 01044 a2200301 4500
003 Nust
005 20170207154050.0
010 _a 2007030710
020 _a0-8389-0952-3 (alk. paper)
020 _a978-0-8389-0952-2 (alk. paper)
035 _a(OCoLC)157023432
035 _a(OCoLC)ocn157023432
040 _cNust
082 0 0 _a025.1
100 1 _aLaughlin, Sara,
245 1 4 _aThe quality library :a guide to staff-driven improvement, better efficiency, and happier customers(E-BOOK)
_cSara Laughlin and Ray W. Wilson.
260 _aChicago :
_bAmerican Library Association,
_c2008.
300 _axiv, 144 s. :
_bdiagr., tab.
650 7 _aBiblioteksadministration
_zF?ta staterna
650 7 _aBiblioteksanv䮤are
_zF?ta staterna
650 7 _aCustomer services
_zUnited States.
650 7 _aKvalitetsarbete
_zF?ta staterna
650 7 _aLibrary administration
_zUnited States.
650 7 _aLibrary planning
_zUnited States.
650 7 _aTotal quality management
_zUnited States.
651 _aE-BOOK
700 1 _aWilson, Ray W.
942 _2ddc
_cBK
999 _c193064
_d193064