000 00362nam a22001097a 4500
008 140122b xxu||||| |||| 00| 0 eng d
020 _a0963216716
_cAvailable
082 _2Second Ed
_a658.5GER
_b002538
100 _gPB,194p
245 _aBenchmarking:A Practitoner,s Guide for Becoming and staying Best of the Best
_cBalm Gerald J
260 _aUSA
_bGerald J Balm
_c1992
999 _c23795
_d23795