000			01396 a2200229 4500
020			_a0256082405
020			_a9780256082401
090			_c604 _d604
100	1		_aSchonberger, Richard J.
245	1	0	_aOperations management / _cRichard J. Schonberger.
250			_a4th ed.
260			_a[S.l.] : _bIrwin, _c1991.
300			_a960 p. ; _c24 cm.
500			_aHardcover.
520			_aThis text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. Using the authors 15 principles as a framework for organizing the text This text stresses teamwork, quality, and customer service in both manufacturing and services, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling are also included. Quantitative coverage is de-emphasized.
650		4	_aBusiness / Economics / Finance.
650		4	_aManagement.
700	1		_aKnod, Edward M.
856	4	0	_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0256082405/chopaconline-20
856	4	0	_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=0256082405
942			_aNBS _cBK _k658.5 SCH
999			_c343157 _d343157