| 000 | 01547 a2200217 4500 | ||
|---|---|---|---|
| 020 | _a0201549921 | ||
| 020 | _a9780201549928 | ||
| 082 | 0 | 4 | _a658.562 |
| 090 |
_c764 _d764 |
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| 100 | 1 | _aCiampa, Dan. | |
| 245 | 1 | 0 |
_aTotal quality : _ba user's guide for implementation / _cDan Ciampa. |
| 260 |
_a[S.l.] : _bAddison-Wesley, _c1992. |
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| 300 |
_a140 p. ; _c18 cm. |
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| 490 | 1 | _aAddison-wesley od series. | |
| 500 | _aPaperback. | ||
| 520 | _aDan Ciampa's book directly addresses the challenge of making Total Quality work in a practical, no-nonsense way. Total Quality is in demand today, now that companies in every sector are beginning to compete on the basis of quality, not simply cost. With cost a given, product quality is moving from just a challenge to to rapidly assuming the position as the next competitive prerequisite. The companies that will dominate markets in the 1990s and beyond will deliver high-quality, competitively priced products just when the consumer wants them.The vehicle by which those companies will reach that stage is Total Quality, a company-wide effort seeking to install and make permanent a climate where employees will continuously improve their ability to provide on-demand products and services that customers will find of particular value. | ||
| 830 | 0 | _aAddison-wesley od series. | |
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0201549921/chopaconline-20 |
| 856 | 4 | 0 |
_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=0201549921 |
| 942 |
_aNBS _cBK _k658.562 |
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| 999 |
_c343312 _d343312 |
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