| 000 | 01223 a2200217 4500 | ||
|---|---|---|---|
| 020 | _a0789506947 | ||
| 020 | _a9780789506948 | ||
| 082 | 0 | 4 | _a658.562 |
| 090 |
_c776 _d776 |
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| 100 | 1 | _aHeizer, Jay H. | |
| 245 | 1 | 0 |
_aCases in total quality management : _bmanufacturing and services / _cJay H. Heizer. |
| 250 | _a1st ed. | ||
| 260 |
_a[S.l.] : _bSouth-Western Educational Publishing, _c1997. |
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| 300 |
_a300 p. ; _c28 cm. |
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| 500 | _aPaperback. | ||
| 520 | _aIn this casebook, the authors have selected cases that provide a sense of breadth and depth of Total Quality Management by including cases from a variety of sectors. The cases were selected to represent a wide variety of applications such as TQM quality planning, tools of TQM, and TQM culture and management systems. The case discussions, appendices, teaching notes, and data disks are useful in selecting and presenting the cases that will provide an exciting learning experience for your students. | ||
| 700 | 1 | _aNathan, Jay. | |
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0789506947/chopaconline-20 |
| 856 | 4 | 0 |
_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=0789506947 |
| 942 |
_aNBS _cBK _k658.562 HEI |
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| 999 |
_c343324 _d343324 |
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