000			02058 a2200205 4500
020			_a1884015182
020			_a9781884015182
082	0	4	_a658.562
090			_c781 _d781
100	1		_aMurphy, Paul.
245	1	0	_aFocused quality : _bmanaging for results / _cPaul Murphy.
250			_a1st ed.
260			_a[S.l.] : _bCRC Press, _c1994.
300			_a208 p. ; _c23 cm.
500			_aHardcover.
520			_aFocused Quality: Managing for Results is a book about using quality improvement as a means to enhance bottom line results. Written for managers in industry, services, healthcare and government, this important new book provides a focused approach on how to target critical improvement initiatives and insure their success.Prepare - Plan - Deploy - Transition are the steps in the improvement process that are covered in detail. Included are examples of how organizations have successfully accomplished each step. Practical lessons on how to and how not to implement quality and process improvement initiatives are given.Process assessment is crucial to identifying the importance of a process and defining the scope of what is involved in order to improve it. Before deciding to refine, redesign or reengineer an assessment is needed. Focused Quality: Managing for Results not only shows you how to do an assessment but also how to apply the results to improve the bottom line.Application is emphasized throughout the book with the focus on the managers role in leading the change effort. The authors have provided a set of questions that management should answer to determine if their organization is ready to effectively implement the improvement process. Realizing that even the best plans can go astray there is also a diagnostic check sheet to pinpoint the causes of and solutions for process improvement failures.
856	4	0	_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/1884015182/chopaconline-20
856	4	0	_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=1884015182
942			_aNBS _cBK _k658.562 FOC
999			_c343329 _d343329