| 000 | 01779 a2200217 4500 | ||
|---|---|---|---|
| 020 | _a007136479X | ||
| 020 | _a9780071364799 | ||
| 082 | 0 | 4 | _a658.812 |
| 090 |
_c1663 _d1663 |
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| 100 | 1 | _aBergeron, Bryan. | |
| 245 | 1 | 4 |
_aThe eternal E-customer : _bhow emotionally intelligent interfaces can create long-lasting customer relationship / _cBryan Bergeron. |
| 250 | _a1st ed. | ||
| 260 |
_a[S.l.] : _bMcGraw-Hill Companies, _c2000. |
||
| 300 |
_a261 p. ; _c24 cm. |
||
| 500 | _aHardcover. | ||
| 520 | _aThe Eternal E-Customer focuses on getting ebusinesses to the next level of customer loyalty. In the competitive world of ecommerce, the winners know that the key to success is customer appreciation and retention. Emotionally Intelligent Interfaces (EII) are driven by data from previous customer interactions, explicit customer preferences, and based on customer profiles. EIIs build trust and customer loyalty by offering shoppers the intimacy and individual attention they expect from the corner store. In this groundbreaking book, Harvard professor Bryan Bergeron provides a roadmap to get readers up to speed on all crucial business and technology aspects of EIIs, and explains how to create the information infrastructure needed to support EIIs tailored to their businesses. � Focuses on achievable results using current technology � Includes a companion Web site with links to examples of state-of-the-art EII technologies Foreword by Ray Kurzweil, author of The Age of Spiritual Machines. | ||
| 700 | 1 | _aKurzweil, Ray. | |
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/007136479X/chopaconline-20 |
| 856 | 4 | 0 |
_3Amazon customer reviews _uhttp://www.chopac.org/cgi-bin/tools/azrev.pl?q=007136479X |
| 942 |
_aNBS _cBK _k658.812 BER |
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| 999 |
_c344178 _d344178 |
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