000 00399 a2200145 4500
003 OSt
005 20180116182825.0
008 160425b xxu||||| |||| 00| 0 eng d
020 _a8176493600
040 _c0
100 _aGharham Roberts
245 _aCustomer relationship management how to turn a good business into a great one
260 _aNew Delhi
_c2003
942 _aNBS
_cBK
_k658.13 PHE
_2ddc
999 _c346665
_d346665