000 00863 a2200181 4500
020 _a013258526X (hardcover)
020 _a9780132585262 (hardcover)
082 0 4 _a658
090 _c5129
_d5129
100 1 _aHanna, Mark.
245 1 0 _aOperations management :
_ban integrated approach /
_cMark Hanna, W. Rocky Newman.
260 _a[S.l.] :
_bPrentice Hall,
_c2001.
300 _a800 p. ;
_c26 cm.
520 _aThis textbook emphasizes two major themes, first, that adding value and customer satisfaction should be the ultimate objective of any firm, and second, integrated operations - it usually takes coordinated operations to deliver the combination of service and value required to satisfy customers.
700 1 _aNewman, W. Rocky.
856 4 0 _3Amazon.com
_uhttp://www.amazon.com/exec/obidos/ASIN/013258526X/chopaconline-20
942 _aNBS
_cBK
_k658 HAN
999 _c347549
_d347549