| 000 | 00639 a2200181 4500 | ||
|---|---|---|---|
| 020 | _a0071133127 (paperback) | ||
| 020 | _a9780071133128 (paperback) | ||
| 090 |
_c5146 _d5146 |
||
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management for competitive advantage / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _aInternational Ed ed. | ||
| 260 |
_a[S.l.] : _bMcGraw-Hill Education (ISE Editions), _c1994. |
||
| 300 |
_a480 p. ; _c23 cm. |
||
| 500 | _aImport. | ||
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0071133127/chopaconline-20 |
| 942 |
_aNBS _cBK _k658 FIT |
||
| 999 |
_c347566 _d347566 |
||