| 000 | 01177 a2200193 4500 | ||
|---|---|---|---|
| 020 | _a0072424192 (hardcover) | ||
| 020 | _a9780072424195 (hardcover) | ||
| 082 | 0 | 4 | _a658 |
| 090 |
_c5147 _d5147 |
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| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology with student cd-rom mandatory package / _cJames A Fitzsimmons, Mona J Fitzsimmons. |
| 250 | _a3nd ed. | ||
| 260 |
_a[S.l.] : _bMcGraw-Hill/Irwin, _c2000. |
||
| 300 |
_a640 p. ; _c27 cm. |
||
| 520 | _aService Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management. | ||
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0072424192/chopaconline-20 |
| 942 |
_aNBS _cBK _k658 FIT |
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| 999 |
_c347567 _d347567 |
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