000			01649 a2200181 4500
020			_a0566075911 (hardcover)
020			_a9780566075919 (hardcover)
082	0	4	_a658.562
090			_c5378 _d5378
100	1		_aCodling, Sylvia.
245	1	0	_aBest practice benchmarking : _ba management guide / _cSylvia Codling.
250			_a2nd ed.
260			_a[S.l.] : _bGower Publishing Company, _c1995.
300			_a156 p. ; _c25 cm.
520			_aBenchmarking is potentially the most powerful weapon in the corporate armoury. It is the technique that enabled Cummins Engine Company to slash delivery time from eight months to eight weeks, Lucas to reduce the number of shopfloor grades at one of its sites from 17 to four, and British Rail to cut cleaning time for a 660-seat train to just eight minutes. In other companies, order processing time has been brought down from weeks to days, engineering drawings output doubled and inventory cut by two-thirds. Yet, in spite of the articles, seminars and conferences, many managers continue to ask "What is benchmarking?" and "How do we do it?" This book aims to answer these questions. Through a series of case histories and references, it shares the experiences and knowledge acquired by benchmarking companies across a wide range of industries. It also provides a step-by-step guide to the entire process, including a complete set of planning worksheets. The case studies include: Siemens Plessey, Volkswagen, British Rail, Lucas Industries, Shell, Rover and Hewlett Packard.
856	4	0	_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0566075911/chopaconline-20
942			_aNBS _cBK _k658.4012 GOD
999			_c347788 _d347788