| 000 | 00896 a2200181 4500 | ||
|---|---|---|---|
| 020 | _a0750624795 (hardcover) | ||
| 020 | _a9780750624794 (hardcover) | ||
| 082 | 0 | 4 | _a658.562 |
| 090 |
_c5445 _d5445 |
||
| 100 | 1 | _aPorter, Leslie J. | |
| 245 | 1 | 0 |
_aAssessing business excellence : _ba guide to self-assessment / _cLeslie J. Porter, S. J. Tanner. |
| 260 |
_a[S.l.] : _bButterworth-Heinemann, _c1996. |
||
| 300 |
_a278 p. ; _c25 cm. |
||
| 520 | _aA text for those who seek to use Total Quality Management to improve their organization's effectiveness, efficiency and responsiveness. The book introduces the major business excellence and total quality frameworks, compares these frameworks and explores the main approaches to self-assessment. | ||
| 700 | 1 | _aTanner, S. J. | |
| 856 | 4 | 0 |
_3Amazon.com _uhttp://www.amazon.com/exec/obidos/ASIN/0750624795/chopaconline-20 |
| 942 |
_aNBS _cBK _k658.4013 POR |
||
| 999 |
_c347853 _d347853 |
||